Community Bus FAQs

Question

Is the Community Bus operating during the Covid-19 restrictions?

Answer 1

Shopper services have been re-introduced gradually since August. Some changes to timetables have been made and it is now necessary to register with us and book a seat prior to travel all all services to ensure that we can meet social distancing guidelines.
The Commuter Service has not yet been re-introduced. A survey of those registered for the Commuter Service has been carried out to understand the level of demand given the current shift towards home working and travel by car. We are looking to introduce a reduced service from late September.

Answer 2

The Community Bus is run by Hartley Wintney Parish Council. It is a locally owned and operated not-for-profit service to support residents and local organisations within the Parish who would otherwise not have access to transport.
The service seeks to re-instate some of the bus services lost to both Hartley Wintney and adjacent local parishes through the withdrawal of other service over recent years.

Answer 3

The timetabled and commuter services are open to Hartley Wintney, Hook, Yateley, Frogmore and Blackwater residents.

Commuters arriving at Winchfield Station who work in the Parish are also able to use the Service.

Door to Door services are only available to those who have limited mobility or are not close enough to a bus stop to make the timetabled service a via option.

The Door to Door service to Fleet on Tuesdays is open to Hartley Wintney, Hook, Odiham and Dogmersfield residents.

The Door to Door service on 1st and 3rd Fridays is open to Hartley Wintney and Hook residents and depending on time and passenger numbers residents of other villages.

The Morrisons Door to Door service on Thursdays is only open to Hartley Wintney residents.

All passengers must be registered and book in advance.

Answer 4

Only ‘Assistance’ dogs are permitted on the bus. Please advise the administrator when you book your travel..

Answer 5

Everyone wanting to use the service must register first and book their trip 48 hours in advance by telephone on 01252 849712
Registration is FREE – register online using the online form.
Fares will need to be paid by contactless card on the bus for each trip.
Concessionary Bus Passes may be used on the timetabled shopper services only and not on the Door to Door or Commuter Service.

Answer 6

Yes – in order to control numbers you need to pre-book with a minimum 48 hours notice. Drivers are not permitted to carry passengers who have not made a booking. To book call the Community Bus Administrator between 9am and 1pm on 01252 849712.

Answer 7

We provide timetabled shopper services to Hook and “The Meadows” Camberley, open to all. See the timetable for bus stops.
Door to door services for limited mobility users travel to “The Meadows” Camberley, Fleet and Basingtoke.
A commuter service operating from Hartley Wintney to Winchfield Station may be reintroduced with a restricted timetable in late September.

Answer 8

Fares start from £1.50 per single trip. £3 per single ticket for journeys outside the Parish.
Children under 5 years of age can travel free of charge when accompanied by an adult however, special regulations apply for children’s safety so remember to mention the child when booking.
Half price fares are available for children between 5 – 16 years of age. Contact the Community Bus Administrator for more information 01252 849712

Valid bus pass holders travel free on the Monday, Wednesday, Friday and Saturday timetabled shopper services.

Answer 9

Yes, if you can transfer on your own and your wheelchair can fold then we can safely transport it in the bus.
If you wish to travel seated in your wheelchair, please advise the Parish Office at least 48 hours in advance so that the necessary checks can be made to ensure that your wheelchair meets the necessary safety standards for being secured in the bus.

Answer 10

Be prepared to answer the administrator’s questions when you book – this is for your safety
Be clear in your requirements at the time of booking and allow time in your journey for unforeseen delays.
Tell booking staff of any special equipment you use or carry that may affect the transport that is provided for you.
Be ready to be picked up at the appointed time. have your contactless card easily accessible for payment.
Don’t ask the driver to take you to or pick you up from a place other than that agreed at the time of booking.
Have your contactless card or concessionary bus pass ready for payment.
Be prepared to store shopping, walking aids or other luggage in a place away from your seat. This is essential so that gangways don’t become blocked and items don’t end up rolling around the vehicle.
Wear your seatbelt at all times.

Answer 11

Our Community Transport Administrator will be happy to help you. She can be contacted on 01252 849712 between 9am and 1pm Monday to Friday.

Answer 12

Our bus has individual seat belts and there are regulations about the safe transportation of children. Contact the Bus Administrator on 01252 849712 for more information.